Complaints Policy

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Fast UK Parcel seeks to foster a fair, respectful, cooperative, and dynamic work environment and provides an Open Door Policy, encouraging all employees and contractors to raise and escalate any queries, issues, or concerns to management.

We at Fast UK Parcel believe that if a customer or employee wishes to make a complaint or register a concern, they should find it to do so. Fast Parcel’s policy is to welcome complaints and view them as an opportunity to learn, adapt, improve, and provide better service. This policy is intended to ensure that are dealt with properly and that all complaints or comments from customers or employees are taken seriously.

The policy is not designed to apportion blame, consider negligence, or provide compensation. It is not part of each establishment’s disciplinary policy. We at Fast UK Parcel believe that failing to listen to or acknowledge complaints will lead to further problems, customer/employee dissatisfaction, and possible litigation.

Fast Parcel supports the concept that most complaints, if dealt with early, openly, and honestly, can be resolved between just the complainant and Fast Parcel.

 

Contact Details for Complaints:

Written complaints may be sent to Fast UK Parcel at Airport House, Pur Way, Croydon, England, CR0 0XZ, or by email at central.office@fastukparcel.com.