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Corporate Social Responsibility (CSR)
Our Commitment to Our Clients
Mission Statement
Fast UK Parcel Ltd takes pride in the services we offer our clients and is committed to ensuring those services are provided to the highest standards and in accordance with all applicable laws. In addition, and whilst being cognizant of the requirements of our clients from an operational and client conduct perspective, our aim is to always strive to exceed those expectations and deliver high-quality services in an ethical and responsible manner. This document outlines the code of conduct that underpins Fast UK Parcel’s commitment to its CSR responsibilities and forms part of an ongoing engagement strategy with our employees, clients and service providers who must ALL agree to adhere and be bound by these principles.
CSR Principles
General Principles
1. Health & Safety & PPE Policy
2. Occupational Safety
3. Child Labour
4. Physical Demanding Work
5. Involuntary Labour, Human Trafficking and Slavery
6. Working Hours
7. Remuneration, Wages & Incentives
8. Immigration Compliance
Ethical Principles & Behaviour
9. Fair Treatment
10. Anti-discrimination
11. No Bribery
12. Anti-corruption
13. Whistleblowing
14. Management Accountability/Responsibility
Management Principles
15. Risk Management
16. Documentation and Personal Data
17. Emergency Procedures and Responses
18. Freedom of Association
19. Training (CSR Principles)
20. Safe Working (Machinery)
21. Access to Facilities
22. Communication and Employee and Service Provider Feedback
General Principles
1. Health and Safety and PPE Policy
This is at the forefront of our CSR principles. We are committed to providing our employees and service providers with a safe and healthy work environment in accordance with the minimum standards of the Health & Safety at Work Act 1974.
In addition, we require our clients and service providers to ensure they adhere to the same requirements and legislation.
The Personal Protective Equipment at Work Regulations (1992) imposes the mandatory PPE required in order for a driver to provide services are high visibility jacket/vest, safety shoes, key chain.
2. Occupational Safety.
Where possible we provide training and awareness to our employees and service providers on safety procedures in the workplace with a view to controlling exposure to potential physical safety hazards. All employees and service providers receive regular briefings and advice about their respective environments. We also ensure that our clients provide the appropriate advice when our employees and/or service providers are working within their environments. In addition, all employees and service providers, where appropriate are provided or encouraged to provide the appropriate PPE and educated and trained on the proper use of such equipment. We also maintain records and manage, track, and report occupational injuries and illnesses.
3. Child Labor.
Fast UK Parcel will not tolerate the use of child labor. We only engage employees or service providers, who are or who engage with employees or subcontractors, whose age is the greater of: (i) 15, (ii) the age of completion of compulsory education, or (iii) the minimum age to work in the country where work is performed. Furthermore, we also ensure that employed workers under the age of 18 must not perform hazardous work. Fast UK supports the development of legitimate workplace apprenticeship programs that comply with applicable laws and this CSR policy.
4. Physically Demanding Work.
Where possible we continually identify, evaluate, and monitor physically demanding tasks to ensure that employee or service provider’s health and safety is not jeopardized. If appropriate we work with and advise our clients if such risks exist within their environment or control.
5. Involuntary Labor, Human Trafficking, and Slavery.
Fast UK Parcel do not and will not knowingly use forced labor - slave, prison, indentured, bonded, or otherwise. We will not or do not traffic workers or in any other way exploit workers by means of threat, force, coercion, abduction, or fraud. We also insist that our service providers strictly adhere to this principle. We recognize that working (in the case of employees) and providing services (in the case of our service providers) must be voluntary, and, where appropriate, employees must be free to leave work and terminate their employment or another work status with reasonable notice and that there is no mutuality of obligation with our service providers whom may cease the provision of their services without giving any notice. We also recognize that, in the case of our employees, we must bear or reimburse the cost of recruiting, hiring and training. This equally applies to service providers except where to do so may have a material impact on their self-employed status and as businesses in their own right in accordance with applicable laws and guidelines. We do not require workers to surrender government-issued identification, passports, or work permits as a condition of working, but do request sight of such documentation in order to verify, validate and complete legitimate administrative and immigration processing. We do ensure that all employees are issued with clear, understandable employee contracts regarding their respective terms and conditions of their engagement in a language understood by the employee and all service providers are issued with a Contract for Service/SLA which accurately reflects the nature of the services they are providing as a self-employed individual or business in their own right.
6. Working Hours.
Except in unusual or emergency situations, we do not require any employee or service provider to work or provide services in excess of 60 hours per week. Our service providers are self-employed and have the right to choose their provision of service; however, we ensure, and advise, that our service providers do not provide services in excess of six consecutive days. In addition, in accordance with GB Driver Guidelines, we monitor driving hours to ensure our service providers do not exceed the maximum permitted by law and in the interest of their own and public safety. Where excessive hours are as a result of our client's requirements, we reserve the right to record and notify the respective client accordingly.
7. Remuneration, Wages and Benefits.
We are committed to ensuring that all our employees and service providers are paid in a timely manner and provide remuneration that, at a minimum, satisfy applicable laws and are equivalent to the UK National Minimum Wage (NMW) recommendations. Employees are provided with the appropriate documentation (payslip etc.) and service providers are paid via a recognized 3rd party payment provider in accordance with the self-billing process. Deductions from wages as a disciplinary measure are not permitted.
8. Immigration Compliance.
Fast UK Parcel will only engage with employees and/or service providers who have a legal right to work. Where Fast UK Parcel engage foreign or migrant service providers, such providers will be engaged in full compliance with the UK immigration and labour laws.
Ethical Principles & Behaviour
9. Fair Treatment.
Fast UK Parcel requires that all employees and service providers must be treated with respect and dignity. We do not engage in or permit physical, verbal, or psychological abuse or coercion, including threats of violence, sexual harassment, or unreasonable restrictions on entering or exiting work and residential facilities. Employees and service providers must be free to voice their concerns about their concerns, including about our clients, the environment or our company to our independent auditors without fear of retaliation by either our client or our own management.
10. Anti-discrimination.
Conditions of working must be based on an individual’s ability to do the job, not on personal characteristics or beliefs, therefore we do not discriminate against our employees or service providers on the basis of race, colour, national origin, gender, sexual orientation, religion, disability, age, political opinion, pregnancy, marital or family status, or similar factors in hiring and working/service practices such as job applications, promotions, job assignments, training, wages, benefits, and termination. Other than pursuant to specific client requirements (i.e. drug and alcohol screening) we do not subject workers or applicants to medical tests that could be used in a discriminatory manner.
11. No Bribery.
Fast UK Parcel does not offer nor accept bribes or other means of obtaining undue or improper advantages to anyone for any reason, whether in dealings with our clients, governments or the private sector. We do not, by way of inducement or enticement encourage or solicit employees of our clients in exchange for preferential or beneficial treatment or do anything in breach of their own internal business or conduct ethics.
12. Anti-Corruption.
Fast UK Parcel is committed to complying with all applicable anti-corruption laws, the United Kingdom Bribery Act, or any other geographical applicable law, and not offer anything of value, either directly or indirectly, to government officials in order to obtain or retain business. We will not and do not make illegal payments to government officials either directly or via third parties and where engagement with government officials is required, we will always seek and adhere to client and legal guidance on the law governing payments and gifts to governmental officials.
13. Whistleblower.
Where a client-led whistleblowing policy or procedure is in place, Fast UK will, at all times, protect employee or service provider whistleblower confidentiality and prohibit retaliation against employees and service providers who report workplace grievances. We also reserve the right to operate our own autonomous whistleblowing policy enabling employees or service providers to submit any grievances they may have about any of the clients we are engaged with.
14. Management Accountability and Responsibility.
Fast UK Parcel has engaged with an external provider to ensure independent audit of all management systems and programs, from a compliance perspective and in accordance with applicable laws and these CSR principles, and will have designated internal management for implementing and monitoring recommendations and next steps. Fast UK Parcel also expects service providers and/or subcontractors to respect and adhere to the standards and practices covered by these principles.
Management Principles
15. Risk Management.
Fast UK Parcel has engaged the services of an independent 3rd party to ensure that there are processes in place to identify any environmental, health, safety, and ethical risks associated with their operational and labour practices. This includes any risks associated with the services provided to, or demands made by, our clients and the development, implementation and management of risk control mechanisms to ensure regulatory compliance.
16. Documentation and Personal Data.
Fast UK Parcel ensures that they strictly adhere to the requirements of the Data Protection Act and revised GDPR legislation with regards to the retention, storage and disposal of documentation and personal data in respect of clients, employees and service providers. Fast UK Parcel is subject to an annual independent audit to maintain compliance with all applicable laws.
17. Emergency Procedures and Responses.
Where appropriate Fast UK Parcel have identified risk and implemented plans for emergency situations and have trained their staff accordingly on response systems, including emergency reporting, alarm systems, employee/provider notification and evacuation procedures. Where employees/service providers are engaged on client premises they are encouraged to familiarize themselves with all require emergency procedures, as directed by the client, and to follow all instructions from the respective client in the event of any emergency situation.
18. Freedom of Association.
Fast UK Parcel respects the rights of employees and, if/where applicable, their service providers, to establish and join a legal organization of their own selection and ensure they are not penalized or subjected to harassment or intimidation for the non-violent exercise of their right to join or refrain from joining such legal organizations.
19. Training.
Fast UK Parcel will maintain conduct appropriate training and communication programs for managers and to implement the standards in this CSR policy and principles and comply with applicable legal requirements.
20. Safe Working (Machinery).
Where any employees and/or service providers are required to operate any machinery a regular machinery risk and maintenance program will be implemented. Where service providers are required to operate any client machinery, Fast UK will ensure that the appropriate client processes and responsibilities are in place and implemented.
21. Access to Facilities.
Where appropriate employees and service providers will be provided with reasonable access to clean toilet facilities and potable drinking water. Such access will also be applicable where employees and service providers are engaged on client’s sites and Fast UK Parcel will ensure such access is provided by the client. Fast UK Parcel does not provide housing for employees or service providers.
22. Communication and Employee and Service Provider Feedback.
Where possible Fast UK operate an ‘open-door policy in terms of communication and actively encourage, in accordance with the employment status, employees and service providers to give feedback on all matters including these principles. Where appropriate, in the interest of best practice, and in accordance with the relevant DPA and GDPR legislation, Fast UK Parcel will share such information with their clients.
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